Shipping and Returns
Shipping & Returns:
All orders within the United States ship USPS. Estimated shipping times are between 7-10 days via USPS.
All international orders are shipped via USPS Express Mail (EMS) and take 6-10 business days. Customs delays sometimes occur and are out of our control. Expected shipping times are not guaranteed. We do everything within our control to expedite every order. Orders via Free Shipping promotion will ship via USPS . Estimated delivery timelines are 7-10 business days to U.S. addresses.
Should you prefer an expedited shipping method, please contact us to submit your request. We are able to accommodate most requests. Please note that the customer will be responsible for all expedited shipping costs.
Orders will be shipped within 24 hours in most cases. On few occasions, the order may be shipped on the following business day. In the rare instance in which shipment of your order is delayed beyond three business days from the date of purchase, Moya Brand Guam will notify you at the e-mail address provided and option of a full refund can be granted.
RETURNS & EXCHANGES
Refunds are granted upon successful receipt of the returned items, less shipping charges. Moya Brand Guam reserves the right to deduct a 12% restocking fee if the packaging is damaged in any manner. If the refunded item was purchased via a Free Shipping promotion, the shipping charge will be deducted from the refunded purchase price.
Customers wishing to return or exchange the product must notify Moya Brand Guam within 48 hours of receiving the product. Product must me in oringinal packaging, un-worn, un-washed and un-used. Please note that Moya Brand Guam reserves the right to reject returns and exchanges if the item has been worn, washed or damaged.
Customers are responsible for all shipping charges in the case or returns or exchanges, unless the order was fulfilled incorrectly.
Customers wishing to exchange a product for an alternate size or color of equal value must first Contact Us to obtain a Return Authorization number. The replacement item will only be shipped after successful receipt of the exchange. The customer is responsible for shipping charges for the replacement product, and Moya Brand Guam reserves the right to charge a 10% restocking fee if the packaging on the exchanged is damaged.
Items purchased on ebay are NOT covered under Returns or Exchanges.